Ordering Information

Hawaiian Hibiscus

Ordering Online

Ordering handmade soap and natural bath & body products online from Coconut Coast Handmade Soap Co. is safe and easy!

Just enter the quantity of the item you wish to purchase into the Qty. box, and use the button to add these items to your shopping cart.

Use the button to return to the product pages to add other items to your order.

You can adjust the item quantities in your shopping cart and click the button to update the cart contents and order total.

You can review the items in your cart by using the buttons.

When you're ready to finalize and submit your order, use the button at the bottom of your shopping cart page.

Rest assured that all credit card information is collected using a secured server as witnessed by the lock icon in the lower right hand section of your browser's status bar.

Our shopping cart also offers the option to pay for your order using PayPal, personal check or international money order.

If you'd like to use a credit card for your purchase, but rather not submit the card details online, you can still use our shopping cart to place your order. Complete your order and under payment options, select "Please contact me" and we'll be glad to contact you to for your credit card details. Currently, this option is available to US customers only.

Ordering By Phone

Please call us toll free at 800-210-1668 to place your order. International customers please call 808-822-2772. Order inquiries left on our after hours voice mail will be confirmed by telephone the following business day. Our hours are from 9am to 4pm Hawaii Standard Time (3pm to 10pm EST), Monday thru Friday.

Ordering By Mail

Place your order using our shopping cart, select the pay by check option and send your payment to:

Coconut Coast Handmade Soap Co.
P.O. Box 1173
Kapaa, HI 96746

Payment Methods

We currently accept Visa, MasterCard, American Express, Discover, PayPal, personal checks and international money orders. Personal checks and money orders are held until cleared through your financial institution.

Unfortunately, we are no longer able to accept tokens, beads, trinkets, livestock, produce, magical potions, spells, spiritual blessings or sea shells in exchange for payment of goods. We apologize for this inconvenience.

We glady accept Visa, MasterCard and American Express. Secure online ordering.

Shipping

Upon confirmation, most orders are processed and shipped within 3 business days via USPS Priority Mail with Delivery Confirmation. Delivery times are usually 3-5 business days from date of shipping (please be sure to allow additional time during the holiday season).

Calendar orders are shipped via USPS First Class. Delivery times are usually 4-6 business days from shipping date (please be sure to allow additional time during the holiday season). Orders for 3 or more calendars are shipped via USPS Priority Mail.

Free shipping of gift baskets is via USPS Priority Mail with Delivery Confirmation service. Delivery addresses incorrectly submitted resulting in returns or address correction and reshipping are subject to a service charge of $12.50 plus shipping.

Shipping and handling is added to all orders unless otherwise noted. Rates for shipping are based on weight and destination.

Orders weighing in excess of 7lbs. may incur additional shipping charges. Orders requiring additional shipping will not be processed until a confirmation is received authorizing the additional charges. Mahalo for your understanding.

International and expedited shipping is available, please contact us.

Up to 2lbs. $8.05 We use USPS
Priority Mail

2 to 3lbs $9.00
3 to 4lbs $10.90
4 to 5lbs $12.80
5 to 7lbs $16.60

Please note - we recycle when possible. We hope that you appreciate our concern and are not offended by reused packing materials.

Locally

Island wide deliveries can be arranged by calling us at 808-822-2772 during normal business hours. We deliver to all major island resorts, vacation rentals and even the most remote vacation hideaways on Kauai. A nominal fee may be required.

Customer Satisfaction

If you are not satisfied you may return your purchase within 14 days for a full refund (less shipping and handling). Simply return your purchase including a copy of your invoice and we will issue a credit upon receipt.

We recommend that all returns are sent back via insured USPS Priority Mail, as we cannot be liable for lost returns. Please note that USPS Parcel Post takes approximately 6-8 weeks for delivery.

All returns should be sent to:

Coconut Coast Handmade Soap Co.
P.O. Box 1173
Kapaa, HI 96746

Privacy

At Coconut Coast Handmade Soap Co., we are aware of our responsibility to protect your privacy and any client information submitted to us. Be assured that any information collected from you will not be used for any reason other than fulfillment of your order, occasional e-mail notices of new product offerings and special sales. We do not sell or rent our customer list.

Special Orders

Special orders are always welcome. Please contact us.

Gift Certificates

Our gift certificates make gift giving easy. Redeemable online, your recipient can choose their favorites from our handmade soaps, tropical bath crystals, Hawaiian bath salts, candles, keepsake gift baskets and supplies.

To redeem an eGift certificate, just enter the gift certificate number in the voucher field when checking out. eGift certificates are not redeemable for cash. eGift certificates have no cash value. eGift certificates are non-transferable.

For customer service inquiries, please call us at 800-210-1668 or 808-822-2772 during our regular business hours. You may also submit your inquiries, comments or feedback using our online form.



Mahalo nui loa!





Coconut Coast Handmade Soap Co.
P.O. Box 1173
Kapaa, Kauai, Hawaii 96746
Tel: (808) 822-2772


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